DELIVERY TERMS
We will deliver your goods using the delivery method that you selected during the checkout process to your chosen delivery address. We estimate dispatch of 2-3 days from placing the order. You will receive a text or email confirmation as soon as your goods have been dispatched with details of the courier along with a tracking or reference number where relevant and expected delivery date.
We insure all goods up until the point they are delivered to you, All Packages must be signed for at which point the goods are transferred to you. If outer packaging is damaged in anyway, you must write it on the courier’s delivery note when you sign for the delivery. Please refer to our Terms and Conditions for further information.
Standard Courier Delivery
For England, Scotland, Wales & Northern Ireland, standard signed for courier delivery charge to home is £5.99 per delivery for most postcodes. If you are not available to receive your order, the courier will leave you a note with further instructions to arrange for a re-delivery. We usually use my hermes but this could change if we need to for any reason.
The estimated date of delivery of your goods is set out when you select the delivery and in the email confirmation, this date is estimate only and we can-not guarantee to deliver the goods on that date as all or delivery options are 3rd party companies.
DPD Precise
For an extra £2 DPD precise can be selected as a delivery method when checking out. This service will only be offered to customers that live in eligible areas. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots. DPD will then contact customers who will be able to make amendments to the delivery if required. The charge for this service is £7.99.
Other Delivery and Collection points
We may offer other alternative locations other than Hermes Parcel Shops. The terms and conditions for these locations will largely be the same as for Hermes Parcel shops. If there are any additional requirements these will be made clear at the point of order.
Click & Collect.
This service is for UK collection only and is held at studio for 7 days. An appointment needs to be made in order to collect the items by contacting us on 07710662877 or emails us at ami@designerstudiolondon.com. If the items are not collected within 7 days, the order will automatically be cancelled and a refund will be processed.
International Delivery
We delivery worldwide to almost all countries. Unfortunately, we can't ship to the following countries because of restrictions by courier company we use.:
Afghanistan, Angola, Bolivia, Burma (Myanmar), Congo, Cuba, Iraq, Iran, Ivory Coast (Cote D’Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela
Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries will be restricted. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. the charge for this service will be calculated at checkout.
Local Customs, duties and Taxes
If you live outside the UK, some countries charge local duties or taxes on your order. This is a separate charge (not imposed by us) so we recommend that you contact your local Customs Authority to understand what any potential costs may be before you order.
In most cases, the courier delivering your outfit will take payment of these charges on behalf of your local Customs Office, before releasing your order to you.
If for whatever reason you need to refund your purchase, these charges aren't refundable from us and you'll have to claim these refunds from your local Customs Authority directly.
Free Delivery / offer codes
From time to time we may offer free delivery on orders as part of a promotional activity. This will be UK mainland only and not on international orders.
Free delivery and other offer codes remain the property of Designer Studio London, are non-transferable, have no cash value, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer. The free delivery offer is on the standard delivery option only and can be used on eligible purchases made online at www.designerstudiolondon.com only. This offer is open to UK and Northern Ireland residents over 18 years old. We reserve the right to amend these terms and conditions and/or discontinue the incentive at any time.
RETURNS & REFUNDS
You may return most items in new and unused/un-modified condition in the original packaging. If you want to cancel/return your order you must tell us and return the goods within 14 days (beginning on the day after you receive the goods), Certain items cannot be returned as detailed in the EXCEPTIONS TO THE RETURNS POLICY section in the Terms and Conditions. Refunds will be made via the same method you paid for your order once the goods have been received and inspected, usually within 7 days of receipt. Returned items which are not in new or unused condition may not be fully credited to your account unless they are returned because they are faulty. This does not affect your right to return faulty items.
You should return the goods to us in their original packaging with labels attached within 14 days of informing us of your wish to cancel. If you return the goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Customers are required to cover the postage costs of the return which exceeds the “try it for free” 7-day period.
Try it for Free (UK Mainland and Northern Ireland only)
100% money back guarantee
If you don’t absolutely love your purchase, simply send it back to us for a refund. Returns sent back within 7 days will qualify for free returns. Simply contact us if you want to return your order on ami@designerstudiolondon.com
Any garments returned after the 7 day “Try it for free” period will not be eligible for free returns but can still be returned within 14 days for a full refund. Returns exceeding 14 days but within 30 days are accepted on a discretionary basis for a credit note only.
Returns by post
To return by post please email us at ami@designerstudiolondon.com to request a returns label.
Using My Hermes Parcel Shop to return a parcel
Returns in a new and unused condition can be returned via a Hermes Parcel Shop. To return items please contact us for a returns label at ami@designerstudiolondon.com. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the returns label securely attached and dropped at a My Hermes Parcel Shop. You will receive proof that you have returned a parcel at a Hermes Parcel Shop, please keep this safe incase you need it. Refunds will be made once the parcel has arrived back with us. This may take up to 14 days. Returns are payable by the customer outside the 7 day return period and within the 14 days period. If you would like us to arrange the return in the same way then please contact us. If you paid for the order by credit/debit card, any charges will be deducted from your refund if your return falls after the 7 day Try it for free period but within the 14 day period.
If you would like to return items outside of the 14 day policy, please contact us to discuss before you do at ami@designerstudiolondon.com or contact us here.
International returns
Will be fully payable by the customer, contact us here.
